Return Policy
We accept returns within 25 days of the purchase date.
If 25 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return:
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- The item must be unused, unwashed, and in its original condition.
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- It must be returned in its original packaging.
To initiate a return, please contact us at Helpdesk@Ravendora.com with your order number and reason for return.
Our support team will provide you with step-by-step instructions for returning your item.
Note: Customers are responsible for the return shipping costs. We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items without proof of delivery.
Refunds
Once your return is received and inspected, you will receive an email confirming that we have received your item.
We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund yet:
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- Double-check your bank account or payment statement.
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- Contact your credit card company — it may take a few days before your refund is officially posted.
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- If you still haven’t received your refund after following the above steps, please contact us at Helpdesk@Ravendora.com.
Exchanges
We only replace items that arrive defective or damaged.
If you need to exchange your item for the same product, please email us at Helpdesk@Ravendora.com with your order details and a brief description of the issue.
Shipping Returns
To return your product, please contact us at Helpdesk@Ravendora.com.
We will provide you with the appropriate return mailing address and instructions.
Please ensure that your item is securely packaged to prevent any damage during transit.
Need Help?
We appreciate your trust in Ravendora and are always here to help.
If you have any questions or concerns about your return or refund, please contact our customer support team:
Helpdesk@Ravendora.com
+33 751054854
42 Rue Germain Defresne